Refund policy


Last Updated: September 2026

At Bliss Nature, customer satisfaction is important to us. We make every reasonable effort to ensure that all products are properly packaged and delivered in good condition.

Please read this Refund and Return Policy carefully before placing an order.

1. Return Eligibility

Due to the nature of wellness, healthcare, personal care, and consumable products, returns may be subject to hygiene, safety, and quality considerations.

A return, replacement, or refund request may be considered in situations where:

  • You received a damaged product
  • You received an incorrect product
  • Your order is incomplete
  • The product was damaged during transit

Customers must contact our support team within 48 hours of receiving the order to report an eligible issue.

2. Proof Required for Claims

To investigate a claim regarding damaged, incorrect, missing, or incomplete products, we may request supporting information, including:

  • Order Number
  • Clear photographs of the product
  • Photographs of the outer packaging
  • An unboxing video, where available
  • A detailed description of the issue

Failure to provide reasonable evidence may affect our ability to investigate and process the request.

3. Non-Returnable Products

For hygiene, safety, health, and quality reasons, certain products may not be eligible for return or refund if they have been:

  • Opened
  • Used
  • Damaged after delivery
  • Tampered with
  • Removed from their original packaging
  • Returned without prior approval

Products must be maintained in their original condition wherever a return is approved.

4. Replacement Policy

If your claim is reviewed and approved, Bliss Nature may provide a replacement product depending on:

  • The nature of the issue
  • Product availability
  • The condition of the product
  • Verification of the claim

Our customer support team will communicate the available resolution after reviewing the request.

5. Refund Policy

Refunds may be provided when a refund request is reviewed and approved by Bliss Nature.

Eligible refunds will generally be processed through the original payment method or another appropriate method, where applicable.

Refund processing times may vary depending on:

  • Your payment method
  • Bank processing timelines
  • Payment gateway processing
  • Verification requirements

Once a refund has been initiated from our side, additional time may be required for the amount to appear in your account.

6. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been shipped, cancellation may not be possible.

Bliss Nature reserves the right to cancel an order in certain circumstances, including:

  • Product unavailability
  • Incorrect pricing
  • Technical errors
  • Payment verification issues
  • Suspected fraudulent activity
  • Incorrect customer information

Where an eligible prepaid order is cancelled, the appropriate refund process will be initiated.

7. Contact Us

For questions regarding returns, replacements, cancellations, or refunds, please contact us:

Bliss Nature
Address: Pitampura, near TPDD office, Delhi, North West Delhi, 110034
Phone: +91 8766225266
Email: blissnature@gmail.com